# 客服中心集合贴：所有需要客服帮助的请到这里跟帖

**URL:** <https://fans.tokenpocket.pro/t/topic/6746>\
**Category:** Customer service 客服中心\
**Created:** [2021 年11 月 1 日 05:47 UTC](https://fans.tokenpocket.pro/t/topic/6746 "2021-11-01T05:47:40Z")\
**Posts on this page:** 20\
**Page:** 77

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**Author:** ![hyx198719](https://avatars.discourse-cdn.com/v4/letter/h/c89c15/32.png) [@hyx198719](https://fans.tokenpocket.pro/u/hyx198719)\
**Post date:** [2024 年12 月 9 日 12:55 UTC](https://fans.tokenpocket.pro/t/topic/6746/1528 "2024-12-09T12:55:35Z")

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我的钱包只能转币进去，里面的币转不出来了不知道什么请假

 ![1000003405](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/0/042b899e79a6f193d9fb64dd2bbf616412b55d25.jpeg)

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**Author:** ![teemo](https://sea2.discourse-cdn.com/flex020/user_avatar/fans.tokenpocket.pro/teemo/32/5751_2.png) [@teemo](https://fans.tokenpocket.pro/u/teemo)\
**Post date:** [2024 年12 月 9 日 12:56 UTC](https://fans.tokenpocket.pro/t/topic/6746/1529 "2024-12-09T12:56:46Z")

</div>

你这是自定义公链，试试gas调高，或者你找你公链项目方要个节点自定义添加一下试试，

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**Author:** ![boy3](https://avatars.discourse-cdn.com/v4/letter/b/9e8a1a/32.png) [@boy3](https://fans.tokenpocket.pro/u/boy3)\
**Post date:** [2025 年1 月 15 日 12:25 UTC](https://fans.tokenpocket.pro/t/topic/6746/1530 "2025-01-15T12:25:28Z")

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![Screenshot_2025-01-15-16-20-09-573_com.binance.dev](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/9/92dd896df64441f22f64d58ccb424442be9518bb.jpeg)  
我币安转tp用错通道了，怎么转回来

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**Author:** ![HiTP](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@HiTP](https://fans.tokenpocket.pro/u/HiTP)\
**Post date:** [2025 年1 月 15 日 12:27 UTC](https://fans.tokenpocket.pro/t/topic/6746/1531 "2025-01-15T12:27:07Z")

</div>

你可以先转回交易所，然后再选择你想要的网络通道转到钱包

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**Author:** ![liudamingba](https://avatars.discourse-cdn.com/v4/letter/l/3d9bf3/32.png) [@liudamingba](https://fans.tokenpocket.pro/u/liudamingba)\
**Post date:** [2025 年1 月 30 日 07:23 UTC](https://fans.tokenpocket.pro/t/topic/6746/1532 "2025-01-30T07:23:13Z")

</div>

我的资金通过区块链从欧易转出，但至今尚未在本平台到账。以下是交易详情：  
币种：ETH  
应到账金额：0.000347 ETH  
手续费：0.00003 ETH  
网络：X Layer  
提币平台：欧易  
地址：0xC5a5B43e5bd0549C45b80f981585B74B3224683E  
交易 ID：0x6700c7f51a9abdc9c58934a993cb14dfd4cafa23b853279bf34e36029602dd7c

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<div class="post-metadata">

**Author:** ![teemo](https://sea2.discourse-cdn.com/flex020/user_avatar/fans.tokenpocket.pro/teemo/32/5751_2.png) [@teemo](https://fans.tokenpocket.pro/u/teemo)\
**Post date:** [2025 年1 月 30 日 07:25 UTC](https://fans.tokenpocket.pro/t/topic/6746/1533 "2025-01-30T07:25:55Z")

</div>

你提的是weth 自己去添加合约。

0x5a77f1443d16ee5761d310e38b62f77f726bc71c

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<div class="post-metadata">

**Author:** ![liudamingba](https://avatars.discourse-cdn.com/v4/letter/l/3d9bf3/32.png) [@liudamingba](https://fans.tokenpocket.pro/u/liudamingba)\
**Post date:** [2025 年1 月 30 日 08:53 UTC](https://fans.tokenpocket.pro/t/topic/6746/1534 "2025-01-30T08:53:34Z")

</div>

怎么添加合约？

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<div class="post-metadata">

**Author:** ![teemo](https://sea2.discourse-cdn.com/flex020/user_avatar/fans.tokenpocket.pro/teemo/32/5751_2.png) [@teemo](https://fans.tokenpocket.pro/u/teemo)\
**Post date:** [2025 年1 月 30 日 08:54 UTC](https://fans.tokenpocket.pro/t/topic/6746/1535 "2025-01-30T08:54:29Z")

</div>

打开TokenPocket，点击代币右上方的“ + ” ，然后搜索代币名称或填入代币合约地址添加代币。

 ![IMG_5402](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/2/27cc02269bc1b0bb67985faa046d14d01b5112bc.jpeg)

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<div class="post-metadata">

**Author:** ![liudamingba](https://avatars.discourse-cdn.com/v4/letter/l/3d9bf3/32.png) [@liudamingba](https://fans.tokenpocket.pro/u/liudamingba)\
**Post date:** [2025 年2 月 2 日 01:55 UTC](https://fans.tokenpocket.pro/t/topic/6746/1536 "2025-02-02T01:55:48Z")

</div>

用你们钱包在其他网站进行充值，总显示支付终止是什么原因？

 ![Screenshot_20250202_095151_czidp_vwayxb_TransactionDetailsActivity](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/c/ca8ca79f57fa3810fe9292528be040eb59551d89.jpeg)

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<div class="post-metadata">

**Author:** ![teemo](https://sea2.discourse-cdn.com/flex020/user_avatar/fans.tokenpocket.pro/teemo/32/5751_2.png) [@teemo](https://fans.tokenpocket.pro/u/teemo)\
**Post date:** [2025 年2 月 2 日 02:01 UTC](https://fans.tokenpocket.pro/t/topic/6746/1537 "2025-02-02T02:01:30Z")

</div>

授权诈骗，没事别什么都授权。

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<div class="post-metadata">

**Author:** ![Samnoorian](https://sea2.discourse-cdn.com/flex020/user_avatar/fans.tokenpocket.pro/samnoorian/32/6607_2.png) [@Samnoorian](https://fans.tokenpocket.pro/u/Samnoorian)\
**Post date:** [2025 年2 月 3 日 00:05 UTC](https://fans.tokenpocket.pro/t/topic/6746/1538 "2025-02-03T00:05:02Z")

</div>

خوش امدی

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<div class="post-metadata">

**Author:** ![Samnoorian](https://sea2.discourse-cdn.com/flex020/user_avatar/fans.tokenpocket.pro/samnoorian/32/6607_2.png) [@Samnoorian](https://fans.tokenpocket.pro/u/Samnoorian)\
**Post date:** [2025 年2 月 3 日 00:10 UTC](https://fans.tokenpocket.pro/t/topic/6746/1539 "2025-02-03T00:10:25Z")

</div>

خوش امدی

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<div class="post-metadata">

**Author:** ![hello55](https://avatars.discourse-cdn.com/v4/letter/h/ea666f/32.png) [@hello55](https://fans.tokenpocket.pro/u/hello55)\
**Post date:** [2025 年2 月 12 日 22:37 UTC](https://fans.tokenpocket.pro/t/topic/6746/1540 "2025-02-12T22:37:53Z")

</div>

你好我的闪兑兑换失败了，能量租赁还是扣除了我大概20u

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<div class="post-metadata">

**Author:** ![teemo](https://sea2.discourse-cdn.com/flex020/user_avatar/fans.tokenpocket.pro/teemo/32/5751_2.png) [@teemo](https://fans.tokenpocket.pro/u/teemo)\
**Post date:** [2025 年2 月 12 日 22:39 UTC](https://fans.tokenpocket.pro/t/topic/6746/1541 "2025-02-12T22:39:04Z")

</div>

你闪兑了几次扣你20u？闪兑记录截图发出来，闪兑哈希/订单号发出来。

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<div class="post-metadata">

**Author:** ![wzgb123](https://avatars.discourse-cdn.com/v4/letter/w/3ec8ea/32.png) [@wzgb123](https://fans.tokenpocket.pro/u/wzgb123)\
**Post date:** [2025 年2 月 16 日 22:27 UTC](https://fans.tokenpocket.pro/t/topic/6746/1542 "2025-02-16T22:27:22Z")

</div>

你好我的地址是TSNftJFURda6HXvfVbBqw4kfFke2Ve7jnc  
本来转账给TSJY896xJsETNSoeLGDBYnCVbUGLQWj2Kv  
后来被  
TSJYyqR5bRJhYhPfFhJyC1Nd6cFuWWj2Kv  
这个地址钓鱼骗取了68483usdt  
请求贵公司帮助，万分感谢

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<div class="post-metadata">

**Author:** ![teemo](https://sea2.discourse-cdn.com/flex020/user_avatar/fans.tokenpocket.pro/teemo/32/5751_2.png) [@teemo](https://fans.tokenpocket.pro/u/teemo)\
**Post date:** [2025 年2 月 16 日 22:27 UTC](https://fans.tokenpocket.pro/t/topic/6746/1543 "2025-02-16T22:27:58Z")

</div>

区块链不可逆，钱包只是链上映射工具，你们资产都在链上，任何操作都是通过助记词/私钥持有者授权。钱包没有任何权利。只能分析找的丢失原因，避免再次被骗，被盗，被多签。

把小额过滤功能开开，防止再被钓鱼

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<div class="post-metadata">

**Author:** ![HiTP](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@HiTP](https://fans.tokenpocket.pro/u/HiTP)\
**Post date:** [2025 年2 月 17 日 01:38 UTC](https://fans.tokenpocket.pro/t/topic/6746/1544 "2025-02-17T01:38:31Z")

</div>

可以开启小额交易记录隐藏功能来规避类似的损失

> **[设置隐藏小额交易记录 | TokenPocket（Chinese）](https://help.tokenpocket.pro/cn/security-knowledge/protective-measures/hide)**

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<div class="post-metadata">

**Author:** ![runs](https://avatars.discourse-cdn.com/v4/letter/r/a88e57/32.png) [@runs](https://fans.tokenpocket.pro/u/runs)\
**Post date:** [2025 年2 月 19 日 03:48 UTC](https://fans.tokenpocket.pro/t/topic/6746/1545 "2025-02-19T03:48:26Z")

</div>

你好，我在凌晨转账转错了。转到tp钱包收旷工费的收款地址了。0x012Ed783Bb38fFCD02914304A574363d9cc3d256

转了两笔runs币。  
两笔runs转账希哈值

第一笔1304.87希哈值  
0x5761b1aade201fa3517907ee93870d20ac356921470b0fdd68a715c405f1ae00

第二笔764.46希哈值  
0x13c65ab1ad057c1538a11613219a1fc219c2d6a490170dc01d60ddbc770ab804

我的邮箱8126561111@qq.com  
我正确收款地址  
0x5dC53da6b7817649FeA89De6cFcD518E141E08F5

也可以原路返回，谢谢

以下是观察钱包

 ![Screenshot_20250219_113038](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/b/b94acf38df049b41e5df8ad3defd696a22175219.jpeg)

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<div class="post-metadata">

**Author:** ![teemo](https://sea2.discourse-cdn.com/flex020/user_avatar/fans.tokenpocket.pro/teemo/32/5751_2.png) [@teemo](https://fans.tokenpocket.pro/u/teemo)\
**Post date:** [2025 年2 月 19 日 03:48 UTC](https://fans.tokenpocket.pro/t/topic/6746/1546 "2025-02-19T03:48:54Z")

</div>

转错地址就没了。区块链不可逆。

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<div class="post-metadata">

**Author:** ![HiTP](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@HiTP](https://fans.tokenpocket.pro/u/HiTP)\
**Post date:** [2025 年2 月 19 日 07:11 UTC](https://fans.tokenpocket.pro/t/topic/6746/1547 "2025-02-19T07:11:19Z")

</div>

你这个转错的地址到底是什么地址？我看收了很多runs，如果你能联系上，看看能不能协商给你退回，这是唯一的办法了。

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