# I transferred money but didn't receive it in my TP account. Can you help me with this?

**URL:** <https://fans.tokenpocket.pro/t/topic/31616>\
**Category:** Help Center | 帮助中心\
**Created:** [2025 年8 月 11 日 23:22 UTC](https://fans.tokenpocket.pro/t/topic/31616 "2025-08-11T23:22:21Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![AESiemens](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@AESiemens](https://fans.tokenpocket.pro/u/AESiemens)\
**Post date:** [2025 年8 月 11 日 23:22 UTC](https://fans.tokenpocket.pro/t/topic/31616/1 "2025-08-11T23:22:21Z")

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```auto
I transferred money but didn't receive it in my TP account. Can you help me with this?

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 ![IMG_4852](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/a/a67bbf5a69db750412f6a2612a127a5c11e46d6e.png)

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**Author:** ![teemo](https://sea2.discourse-cdn.com/flex020/user_avatar/fans.tokenpocket.pro/teemo/32/5751_2.png) [@teemo](https://fans.tokenpocket.pro/u/teemo)\
**Post date:** [2025 年8 月 11 日 23:25 UTC](https://fans.tokenpocket.pro/t/topic/31616/2 "2025-08-11T23:25:07Z")

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Send out the transfer hash, and send out the screenshot of the QR code of tp wallet receive.

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<div class="post-metadata">

**Author:** ![AESiemens](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@AESiemens](https://fans.tokenpocket.pro/u/AESiemens)\
**Post date:** [2025 年8 月 12 日 07:11 UTC](https://fans.tokenpocket.pro/t/topic/31616/3 "2025-08-12T07:11:56Z")

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1b736a1ef4acfb21d72cdac025e004f5257682ff52c9fbf06ff6447e7b256d3d

This is the transfer hasg

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<div class="post-metadata">

**Author:** ![AESiemens](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@AESiemens](https://fans.tokenpocket.pro/u/AESiemens)\
**Post date:** [2025 年8 月 12 日 07:11 UTC](https://fans.tokenpocket.pro/t/topic/31616/4 "2025-08-12T07:11:59Z")

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![IMG_4854](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/4/4b16714fd43d76deecec7ec7e414cf97132c770a.png)

I’m new here and I have now some little problems so I hope you can help me??

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<div class="post-metadata">

**Author:** ![AESiemens](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@AESiemens](https://fans.tokenpocket.pro/u/AESiemens)\
**Post date:** [2025 年8 月 12 日 07:12 UTC](https://fans.tokenpocket.pro/t/topic/31616/5 "2025-08-12T07:12:01Z")

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0xCD0b0EcB05cEcF676A3350A7ad09d52780cCAa97

 ![IMG_4853](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/6/61fbdd13b255178e7e8226cc5073ff897d649f6e.jpeg)

I send it to here

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<div class="post-metadata">

**Author:** ![teemo](https://sea2.discourse-cdn.com/flex020/user_avatar/fans.tokenpocket.pro/teemo/32/5751_2.png) [@teemo](https://fans.tokenpocket.pro/u/teemo)\
**Post date:** [2025 年8 月 12 日 07:18 UTC](https://fans.tokenpocket.pro/t/topic/31616/6 "2025-08-12T07:18:55Z")

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The network where you withdraw money is eth network,。 Keep in receiving address wallet, click the three points in the upper right corner of the wallet asset page to synchronize the address to the eth network,Then click on the top left corner of the asset page, switch to the eth network, and click on the eth network wallet to view your assets.

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<div class="post-metadata">

**Author:** ![AESiemens](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@AESiemens](https://fans.tokenpocket.pro/u/AESiemens)\
**Post date:** [2025 年8 月 12 日 07:44 UTC](https://fans.tokenpocket.pro/t/topic/31616/7 "2025-08-12T07:44:47Z")

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Thanks I found it