# 你好 我在火币提币 到我们tp钱包 没有到账

**URL:** <https://fans.tokenpocket.pro/t/topic/12090>\
**Category:** Customer service 客服中心\
**Created:** [2021 年12 月 18 日 05:05 UTC](https://fans.tokenpocket.pro/t/topic/12090 "2021-12-18T05:05:57Z")\
**Posts on this page:** 19\
**Page:** 1

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**Author:** ![j2975941533](https://avatars.discourse-cdn.com/v4/letter/j/c57346/32.png) [@j2975941533](https://fans.tokenpocket.pro/u/j2975941533)\
**Post date:** [2021 年12 月 18 日 05:05 UTC](https://fans.tokenpocket.pro/t/topic/12090/1 "2021-12-18T05:05:57Z")

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你好 我在火币提的shib币没有到账 但是火币呢边到账了 我钱包没到账 帮我查一下什么原因

哈希值：0x311d52e8a3715675af2539e8c2382e24bfe05b00c62c1bd549013e21c82d44ce 区块链： [HecoInfo Transaction Hash (Txhash) Details | HecoInfo](https://hecoinfo.com/tx/0x311d52e8a3715675af2539e8c2382e24bfe05b00c62c1bd549013e21c82d44ce) 区块图：

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**Author:** ![HiTP](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@HiTP](https://fans.tokenpocket.pro/u/HiTP)\
**Post date:** [2021 年12 月 18 日 05:23 UTC](https://fans.tokenpocket.pro/t/topic/12090/2 "2021-12-18T05:23:34Z")

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0xa19d9c4862603fff8f370d7192b6944f33104b20这个是你的地址吧？

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**Author:** ![lemon](https://sea2.discourse-cdn.com/flex020/user_avatar/fans.tokenpocket.pro/lemon/32/854_2.png) [@lemon](https://fans.tokenpocket.pro/u/lemon)\
**Post date:** [2021 年12 月 19 日 02:09 UTC](https://fans.tokenpocket.pro/t/topic/12090/3 "2021-12-19T02:09:42Z")

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你要添加sahi得合约地址，问下交易所客服映射过去的合约是啥，添加下就可以了

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**Author:** ![j2975941533](https://avatars.discourse-cdn.com/v4/letter/j/c57346/32.png) [@j2975941533](https://fans.tokenpocket.pro/u/j2975941533)\
**Post date:** [2021 年12 月 19 日 10:11 UTC](https://fans.tokenpocket.pro/t/topic/12090/4 "2021-12-19T10:11:18Z")

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怎么添加啊客服

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**Author:** ![HiTP](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@HiTP](https://fans.tokenpocket.pro/u/HiTP)\
**Post date:** [2021 年12 月 19 日 10:37 UTC](https://fans.tokenpocket.pro/t/topic/12090/5 "2021-12-19T10:37:03Z")

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进去钱包页面，点击右上角的加号，在搜索栏里输入0xdd86dd2dc0aca2a8f41a680fc1f88ec1b7fc9b09，就会出现shib，添加即可

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**Author:** ![j2975941533](https://avatars.discourse-cdn.com/v4/letter/j/c57346/32.png) [@j2975941533](https://fans.tokenpocket.pro/u/j2975941533)\
**Post date:** [2021 年12 月 20 日 16:26 UTC](https://fans.tokenpocket.pro/t/topic/12090/6 "2021-12-20T16:26:22Z")

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我一直都添加的 但是没有到账啊 客服 求处理 好几天了

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**Author:** ![HiTP](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@HiTP](https://fans.tokenpocket.pro/u/HiTP)\
**Post date:** [2021 年12 月 20 日 23:30 UTC](https://fans.tokenpocket.pro/t/topic/12090/7 "2021-12-20T23:30:39Z")

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我在观察钱包都看得到，你仔细看回帖，看看钱包地址和合约是不是都对的

 ![1](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/6/699962cb0da9510ee80a7d2fa88f23aaaa12565a.jpeg)

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<div class="post-metadata">

**Author:** ![j2975941533](https://avatars.discourse-cdn.com/v4/letter/j/c57346/32.png) [@j2975941533](https://fans.tokenpocket.pro/u/j2975941533)\
**Post date:** [2021 年12 月 21 日 07:20 UTC](https://fans.tokenpocket.pro/t/topic/12090/8 "2021-12-21T07:20:51Z")

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我提到以太坊连了 怎么在ht里面 看到了

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**Author:** ![HiTP](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@HiTP](https://fans.tokenpocket.pro/u/HiTP)\
**Post date:** [2021 年12 月 21 日 07:22 UTC](https://fans.tokenpocket.pro/t/topic/12090/9 "2021-12-21T07:22:23Z")

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因为你提币时选的是火币链通道，只能到火币链，不能跨链转账的

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**Author:** ![wang8899](https://avatars.discourse-cdn.com/v4/letter/w/ccd318/32.png) [@wang8899](https://fans.tokenpocket.pro/u/wang8899)\
**Post date:** [2022 年4 月 27 日 22:07 UTC](https://fans.tokenpocket.pro/t/topic/12090/10 "2022-04-27T22:07:48Z")

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你好，我提币到钱包，区块链已经确定了，TP还没入账怎么回事，这是哈希值0x75ee582beed1a316a4892bdcd1511a61a9ae0071d0dcb9a0600e31d6857e4fd7

 ![图片](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/6/6e96f47414327c76e7f70f524f20c76a53db9a2f.jpeg)

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<div class="post-metadata">

**Author:** ![HiTP](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@HiTP](https://fans.tokenpocket.pro/u/HiTP)\
**Post date:** [2022 年4 月 27 日 22:12 UTC](https://fans.tokenpocket.pro/t/topic/12090/11 "2022-04-27T22:12:49Z")

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链上显示已经到账的

 ![1](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/b/b7ca6af9adc98b279a8ede7a01b3d805513f32fe.png)

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<div class="post-metadata">

**Author:** ![wang8899](https://avatars.discourse-cdn.com/v4/letter/w/ccd318/32.png) [@wang8899](https://fans.tokenpocket.pro/u/wang8899)\
**Post date:** [2022 年4 月 27 日 23:00 UTC](https://fans.tokenpocket.pro/t/topic/12090/12 "2022-04-27T23:00:41Z")

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为什么钱包还没收到，而且交易所显示区块链以确认，而不是提现成功

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<div class="post-metadata">

**Author:** ![HiTP](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@HiTP](https://fans.tokenpocket.pro/u/HiTP)\
**Post date:** [2022 年4 月 27 日 23:03 UTC](https://fans.tokenpocket.pro/t/topic/12090/13 "2022-04-27T23:03:01Z")

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已经到了，你自己在浏览器网址上算算看，

> **[Binance-Peg BSC-USD (BSC-USD) Token Tracker | BscScan](https://www.bscscan.com/token/0x55d398326f99059ff775485246999027b3197955?a=0xb59b718af9b8deb70b2371ce336a1f3482280f1e)**
>
> Binance-Peg BSC-USD (BSC-USD) Token Tracker on BscScan shows the price of the Token $0.9998, total supply 4,079,997,922.177658413621132048, number of holders 3,815,842 and updated information of the token. The token tracker page also shows the...

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<div class="post-metadata">

**Author:** ![wang8899](https://avatars.discourse-cdn.com/v4/letter/w/ccd318/32.png) [@wang8899](https://fans.tokenpocket.pro/u/wang8899)\
**Post date:** [2022 年4 月 27 日 23:41 UTC](https://fans.tokenpocket.pro/t/topic/12090/14 "2022-04-27T23:41:20Z")

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我一直查不到币到账，该怎么查看呢

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<div class="post-metadata">

**Author:** ![HiTP](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@HiTP](https://fans.tokenpocket.pro/u/HiTP)\
**Post date:** [2022 年4 月 27 日 23:43 UTC](https://fans.tokenpocket.pro/t/topic/12090/15 "2022-04-27T23:43:05Z")

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钱包只是映射链上数据的工具，一切都以链上数据为准，你打开我给你发的币安浏览器，输入你的钱包地址或者你的那笔提币哈希值都能查看的到。

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<div class="post-metadata">

**Author:** ![wang8899](https://avatars.discourse-cdn.com/v4/letter/w/ccd318/32.png) [@wang8899](https://fans.tokenpocket.pro/u/wang8899)\
**Post date:** [2022 年4 月 27 日 23:52 UTC](https://fans.tokenpocket.pro/t/topic/12090/16 "2022-04-27T23:52:41Z")

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> **[BscScan Error Page](https://bscscan.com/error)**
>
> The Binance BlockChain Explorer, API and Analytics Platform

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<div class="post-metadata">

**Author:** ![wang8899](https://avatars.discourse-cdn.com/v4/letter/w/ccd318/32.png) [@wang8899](https://fans.tokenpocket.pro/u/wang8899)\
**Post date:** [2022 年4 月 28 日 00:22 UTC](https://fans.tokenpocket.pro/t/topic/12090/17 "2022-04-28T00:22:16Z")

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这是收币方的链接，查不到这笔币的到账https://bscscan.com/tx/0x9f8c4dbb659273482a4322e8db46999576ec8793a0482ededc4bbba2c67a4066

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<div class="post-metadata">

**Author:** ![HiTP](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@HiTP](https://fans.tokenpocket.pro/u/HiTP)\
**Post date:** [2022 年4 月 28 日 00:45 UTC](https://fans.tokenpocket.pro/t/topic/12090/18 "2022-04-28T00:45:23Z")

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怎么会查不到，哈希值都有了，浏览器上输入接收方地址查看

 ![1](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/7/7cf4bd49f87fbdad74137c8efabbb619d2122162.png)

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<div class="post-metadata">

**Author:** ![HiTP](https://avatars.discourse-cdn.com/v4/letter/h/13edae/32.png) [@HiTP](https://fans.tokenpocket.pro/u/HiTP)\
**Post date:** [2022 年4 月 28 日 00:46 UTC](https://fans.tokenpocket.pro/t/topic/12090/19 "2022-04-28T00:46:55Z")

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![2](https://us1.discourse-cdn.com/flex020/uploads/tokenpocket1/original/2X/1/1ef97502c491522c2b45695eb78213bf9575ff77.png)